February 11, 2014:
After the Noro Virus this weekend I had to take off to Boston for the day yesterday for our #Nobscot project and then got home some time last night. Hit the ground running with my #Rheumatology clinic visit for my trial first thing Tuesday morning and then had to whip on the cape and figure out a lot of resolutions to design issues facing us.
Specifically, we've been dealing with the fallout from UPS destroying our furniture shipment for #Nobscot just before Christmas. It's like a gift from Paris Hilton - it just keeps on giving... why yes that's a first for that taboo analogy and design. It was decided that the furniture pieces needed to be remade. So we had to have the fabric reordered for the sectional. One of the two fabrics we are using has a FATAL FLAW IN IT. We contacted the supplier JF Fabrics and they confirmed the news - the Mill reported the fabric horribly flawed. Now, a lesser experienced designer (hell Me five years ago even) would have contemplated jumping off a bridge but I had faith in JF who was already going above and beyond to help us resolve this. This past weekend, they had one of their amazing team deliver options for different fabric choices to my house (while it was on Quarantine Lockdown no less) to see if any would work in Boston. I took them with me - no dice none of them worked.
I had a brain wave though - one - it was worth being my sole act of genius for the week really and that was to see if the receivers still had the sectional that was damaged (we'd had them store it until we knew what the resolution was going to be) and to check and see if the cushions were damaged because that was the fabric that was on the DNR list with JF. I had emailed them this morning but we hadn't heard back so we called them and they said YES it had been thrown out. Sigh. Instead of getting down in the dumps, knowing that I had JF's full support on a new fabric (did I mention we have a different sofa company making a sofa for the same room in the same fabric combo and it's in production so if we have to change a fabric, we have to have this BRAND NEW SOFA REUPHOLSTERED?) I was committed to finding the right fabric.
I did. I found one from Duralee that JF Fabrics now represents and it was practically a dead match to the one that was Dead on Arrival. It crossed my mind that it may be from the same mill but I didn't want to be clouded with negativity. So I let it go.
About fifteen minutes later I got an email from the Receiver. A response to my inquiry from the morning. The sectional HAS NOT BEEN THROWN OUT and all the cushions are in perfect condition. We don't need a reselect. We don't need to reupholster a brand new sofa. WE HAVE THE CUSHIONS.
I want to say thank to you JF Fabrics, to Lisa Nicholl and Gisella Furfaro who never meet a problem with a grimace or a we can't help you or it's not our fault. I think the Design Gods looked down upon us favourably because they rose to the occasion and delivered superior customer service and blessed us all with this ideal resolution.
I SOOOO owe our Receivers a big fat kiss. I said as much to the owner today. He told me he really loved his job today.
A Whole Lotta Win.