Hello There Internet User.... or is it User of the Internet?
The following is a rant. It's hot, Mercury is in retrograde and I have hit the proverbial wall. I know I shouldn't let these things bother me and instead enjoy the footrub that my husband is providing me, but alas.... indulge me a little bit.
You may have found your way to our website via Houzz.com or Pinterest or even a blog you frequent. I know how that Internet Rabbit Hole can be. I see that you are admiring one of our projects on one of these sites and we sincerely thank you for your admiration and even your interest.
However, as of today, Meredith Heron Design will no longer be responding to inquiries about specific items or aspects of our designs. Now I'm sure you think that we should be a) flattered b) chomping at the bit for a potential sale given the downturn in the US economy but I can assure you that while we are indeed the former we are currently focusing on clients who have retained our services to entertain the latter.
Recently, we received two inquiries about a dining room we have featured on Houzz.com. One was interested in the dining chairs we used. Assuming that we walked into a store and low and behold the world's most beautiful and customized chairs were there for the taking, the person was so bold to ask as to where we bought the and when we responded with - Meredith custom designed them for the client - the Inquirer responded back with "But who is the manufacturer."
In the interest of transparency, I was fully annoyed by this response. My suppliers, trades and resources are hard fought, well-earned and entirely MINE. They are tools of my trade and part of my intellectual property. My annoyance, thanks to Mercury in Retrograde, has not dissipated.
Now, the Inquirer who was more than just persistent, then asked if we could quote sending a chair to her to try out - in a muslin as she was looking to purchase 10 of the chairs. Now, this is a pretty simple request but having exchanged at least three emails with my office at this point, we said sure we would be glad to.
Now to get this quote together my office had to A) contact our upholsterer to verify any price increases as the chairs were made for us almost 3 years ago now B) Contact our Custom Broker to inquire about duty/shipping costs to the US C) contact our delivery/shipping companies to get quotes to ship to the US. All in, this took approximately 4 hours worth of studio time from my staff to procure. I know that people think that we have a master price book for all things that we just need to flip open and turn to but no. Think of all the OTHER things someone could spend four hours doing... let that sink in.
Fast Forward, quote sent out at just under $1000 per chair and we get a simple response back a Thanks but we actually found chairs.
WE ARE AN INTERIOR DESIGN FIRM NOT A STORE LET ALONE A DRIVE THRU. ( A Redhead who is technically a Virgo -Aug 24- but who is also mostly LEO and Mercury - Ruling Sign of Virgos - is in RETROGRADE. )
So to be clear, thank you for admiring our work we sincerely appreciate it because we work VERY HARD for our clients to create the beautiful spaces they desire. We look forward to being retained by you so that you too can enjoy our work in your own home.
With Love, Sprinkles & Hearts Over all of the i's in this blog post,